Frequently Asked Questions (FAQ) About Shipping and Delivery

1. Which shipping company do you use?

We use Almanara shipping company for our deliveries. They offer reliable and fast delivery services. For more information, you can visit the Almanara Shipping website.

2. How long will it take for my order to be delivered?

Delivery times can vary depending on your location and the shipping method chosen. Generally, your orders will be delivered within 3-7 business days.

3. How much is the shipping cost?

Shipping costs vary depending on the total weight of your order and the delivery address. You can see the shipping cost at the checkout page after creating your cart.

4. How can I get my tracking number?

When your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to check the status of your shipment on the Almanara Shipping website.

5. What should I do if my package arrives damaged?

If your package arrives damaged, please report it to the delivery person and ensure that a damage report is created. Then, contact our customer service to report the issue. You can get a free exchange or refund for damaged items.

6. Can I change my address?

If you wish to change your address after placing an order, please contact our customer service as soon as possible. Address changes can be made before your order is shipped.

7. Do you offer international shipping?

Yes, we offer worldwide shipping services. International shipping costs and delivery times may vary depending on the delivery address.

8. What should I do if my shipment is delayed?

If your shipment exceeds the expected delivery time, please first check the status of your shipment using the tracking number. If the issue persists, contact our customer service for assistance.

9. How are shipping costs determined?

Shipping costs are calculated based on the weight of your order and the delivery address. Additionally, free shipping options may be available during special promotions and campaigns.

10. Who pays for shipping in case of returns and exchanges?

For returns and exchanges due to manufacturing defects or incorrect shipments, the shipping cost will be covered by us. In other cases, the shipping cost is the customer's responsibility.

If you have any questions or need assistance, do not hesitate to contact our customer service. Our support team will be happy to assist you.

We wish you a safe and enjoyable shopping experience!