Frequently Asked Questions (FAQ)

1. How can I place an order?

To place an order, simply browse our collection, select your desired items, choose the appropriate size and color, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as indicated at checkout.

3. How can I track my order?

After placing your order, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s tracking page.

4. What is your return policy?

We accept returns within 7 days of delivery. The items must be in their original condition, unworn, and with all tags attached. Please visit our Returns & Exchanges page for detailed instructions.

5. How do I contact customer service?

You can reach our customer service team via email at [customer service email] or by calling [customer service phone number]. Our team is available [business hours] to assist you with any inquiries.

6. Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Information page for more details.

7. How can I sign up for your newsletter?

You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our homepage. You will receive updates on new arrivals, special offers, and exclusive promotions.

8. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order is processed, it cannot be changed or canceled.

9. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website and are perfect for gifting to friends and family.

10. How do I find my size?

 

We have a detailed size guide available on each product page. If you need further assistance, please contact our customer service team, who will be happy to help you find the right size.

For any additional questions or concerns, feel free to reach out to us. Thank you for shopping with Asel Fashion!